Your details (Data Subject)

Proof of Identity

In order to process your complaint and verify your identity, we may need to ask you to provide proof of identity before we can proceed. This is to ensure that personal data is only disclosed to, or action taken on behalf of, the correct individual.

If proof of identity is required, we will contact you using the details you have provided in Section 1 to request the appropriate documentation. We will not be able to progress your complaint until satisfactory proof of identity has been received.

Examples of acceptable proof of identity may include:

• A copy of a valid passport or driving licence
• A recent utility bill or bank statement (dated within the last three months) showing your name and address

You do not need to provide proof of identity at this stage unless we specifically request it.